Health insurance will protect you and your family against any financial risks arising due to a medical emergency. Buying a proper health plan would help you in saving your hard earned savings and other assets

Why do I need health insurance?

About Insurance

Any number of claims is admissible to the extent of the Sum Insured and bonus (if any) under the policy.

What is the maximum number of claims allowed over a year?

A Hospital, which has an agreement with us for providing Cashless treatment, is referred to as a 'Network Hospital'. Cashless facility is provided ONLY at the network hospitals. Non-network hospitals are those with whom we do not have any agreement and any policyholder seeking treatment in these hospitals will have to pay for the treatment and later claim as per reimbursement procedure.

What do you mean by Network / Non-network Hospitalization?

The Network Hospital can intimation Star Health at 1800 425 2255 / 1800 102 4477 /044-28302200 and fax the Pre authorization form to Star Health at 1800 425 5522/044-28260056. The form is already available with the Hospital or they can download it from the website www.starhealth.in . Star Health doctors will scrutinize the request and send an authorization letter or regret letter.

How does one obtain the Authorization letter?

Yes, you can register a claim online through our website, STAR Health App, or WhatsApp.

Can I register a claim online?

The Mediclaim Policy allows reimbursement of medical expenses incurred towards the ailment/ disease for which hospitalization was necessitated prior to hospitalization and up to a certain number of days after discharge. This is subject to the limits as described in the policy. The medical expenses incurred prior to Hospitalization are called pre- hospitalization expenses and those incurred subsequent to discharge as post Hospitalization expenses.

How does one get Reimbursement for pre and post hospitalization expenses under this scheme?

The request for Pre- Authorization form for planned treatment has to be signed by the customer and sent by Hospital. This request must reach Star Health at least 2 days before hospitalization. Any change in the date of hospitalization, hospital, nature of illness or surgeon who is going to perform the procedure will make the authorization invalid. A fresh authorization will have to be taken. The authorization is valid only for Network Hospitals. The authorization will be addressed and faxed to the hospital.

How does hospitalization for Planned Hospitalization work?

Yes, a request for authorization for cash less access may be rejected by Star Doctors based on various reasons. Some common reasons are. The ailment/ disease for which hospitalization is required is not covered at all by insurance policy. The person does not have insured amount left to cover the hospitalization costs. This means that cashless claim access is rejected, AND policy holder cannot come for reimbursement as well.&nbsp;Cashless claim procedure for customers to be followed during hospitalization&nbsp;Cashless Claim: a six step process&nbsp;<ul><li>Approach the insurance desk at a network hospital. Intimation can be given either through contacting us at 1800 425 2255 / 1800 102 4477 or e-mail us at <a href="mailto:support@starhealth.in">support@starhealth.in</a>.</li><li>Show your Star Health ID card for identification purpose at the hospital reception.</li><li>Submit to the hospital Pre admission investigations and Doctor’s consultation papers</li><li>Network hospitals will verify your identity and submit duly filled pre - authorization form with Star Health.</li><li>Our doctors verifies all the submitted documents before processing the claim as per terms and conditions.</li><li>An assigned field doctor may visit the patient at the hospital if required.</li><li>After discharge, the hospital will send the claim documents to the company and the authorized amount will be settled directly to the hospital.</li></ul>&nbsp;Note: Non-Payable items would be at the insured's own cost

Can a request for Authorization for cashless claim be rejected / repudiated?

Cashless Hospitalization is available only in Network Hospitals. While it's recommended that you choose a network hospital you are at liberty to choose a non-network hospital also. In case you avail of treatment in a Non Network hospital, Star Health will reimburse you the amount of bills subject to the policy taken by the policyholder. The Policy Holders attention is drawn to the definition of Hospital in the Mediclaim policy. Star Health should be contacted within 24 hours from the time of admission with details of Star Health ID card number, nature of illness, name &amp; address of the Hospital/ Nursing Home/ Clinic, Room Number etc. The claim will be registered by Customer Care and a claim number will be provided to the Policy holder. Claim form will be sent to the Policy holder address. This claim form must be filled fully and sent to Star Health office along with the following documents in original. Main Hospital Bill with Receipt for payment along with the break up. Doctor’s prescription and medicine bills. Discharge summary sheet from the hospital. Investigation reports along with the X ray film other relevant details and documents connected to hospitalization.&nbsp;Note: Only expenses relating to hospitalization will be reimbursed as per the policy taken. All non-medical expenses will not be reimbursed.

How does one get Reimbursements in case of treatment in non-network hospitals?

In the event of hospitalization, the patient or their family will have a bill to pay the hospital. Under Cashless Hospitalization the patient does not settle the hospitalization expenses at the time of discharge from hospital. The settlement is done directly by Star Health Insurance. This is to reduce the financial burden on insured individual at the time of hospitalization.

What do you mean by Cashless Hospitalization?

Claims Related

The Family Floater Health Plan can cover all the medical costs during accidents, unexpected illnesses, and surgeries.

What is the Family Floater Plan?

Health Insurance policies provide cover for diagnostic tests like X-rays, MRI, blood tests and more, provided the diagnoses are carried out for and during in-patient hospitalisation of the insured person. The diagnostic tests undergone for evaluation/investigation without the positive existence of illness are not payable.

Does health insurance cover diagnostic charges like X-Rays, MRI or ultrasound?

The health insurance policy provides a health card or an identity card. It allows you to avail of cashless hospitalization under Star Health Insurance at any associated network hospital.

What is a health card?

Yes, you can cover the entire family under one policy. Your health insurance policy is in force across India.

My wife and children are residing at Mysore while I am here in Bangalore. Can I cover all of us in one policy?

Normally health plans exclude treatment of any pre-existing disease / condition. At Star the treatment of any such pre-existing disease/ condition is covered after 48 months of continuous renewals with Star.

Does any health policy cover the treatment for existing disease also?

Star Criticare Plus provides for both hospitalization benefits under section 1 and lump sum compensation in case of diagnosis of any major critical illness as specified in the policy under section 2. In case of diagnosis of any one of the major illness as specified in the policy, the lump sum compensation is 100% of the sum insured. Acceptance of the policy is subject to pre medical screening and all other terms and conditions apply.

I intend to cover myself with a medicalim policy. But is there any provision in your policy which would give me lump sum benefits in case of any occurrence of major critical illness or is only the treatment covered?

Yes you can take a family policy from us also mentioning about the existing policy details. You could also choose to take our Star super Surplus Policy which provides for hospitalization benefits after a deductible option of Rs.300000 or Rs.500000. This deductible is applicable to each hospitalization.

I have an insurance cover provided by my employer for Rs. 400000 covering my entire family. Can I still take another family policy from you?

What is Hospital under Mediclaim Insurance?

At the time of issuance of medical policy. We would conduct pre medical tests for individuals above age of 50 years, when customer prefers Medi classic individual, Family Health Optima for Sum Insurance 3 Lakhs, and Diabetic safe plan A.Pre medical tests are not done when customer prefers Family health optima above 4 Lakh SI, Comprehensive Health Insurance, Senior Citizens Red Carpet Health Insurance, Cardiac Care and Diabetic safe plan B. &nbsp;<figure class="table" style="width:1119.06px;"><table style="background-color:transparent;"><thead><tr><th style="border-bottom-style:none;border-bottom-width:1px;border-top:0px solid rgb(221, 221, 221);padding:12px 8px !important;">Sl No.</th><th style="border-bottom-style:none;border-bottom-width:1px;border-top:0px solid rgb(221, 221, 221);padding:12px 8px !important;">Product</th><th style="border-bottom-style:none;border-bottom-width:1px;border-top:0px solid rgb(221, 221, 221);padding:12px 8px !important;">AGE</th><th style="border-bottom-style:none;border-bottom-width:1px;border-top:0px solid rgb(221, 221, 221);padding:12px !important 24px 12px;">SI/Plan</th></tr></thead><tbody><tr><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">1</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">Medi-classic-Individual</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">Above 50 Years</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px !important 24px 12px;">All SI</td></tr><tr><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">2</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">Family Health Optima</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">Above 50 Years</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px !important 24px 12px;">3 L</td></tr><tr><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">3</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">Star Comprehensive Insurance Policy</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">NO MEDICAL TEST</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px !important 24px 12px;">&nbsp;</td></tr><tr><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">4</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">Senior Citizens Red Carpet Health Insurance</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">NO MEDICAL TEST</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px !important 24px 12px;">&nbsp;</td></tr><tr><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">5</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">Star Cardiac Care</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">NO MEDICAL TEST</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px !important 24px 12px;">&nbsp;</td></tr><tr><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">6</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">Diabetes Safe Insurance Policy Plan A</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">ALL AGE</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px !important 24px 12px;">PLAN A</td></tr><tr><td style="background-color:rgb(255, 255, 255);border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">7</td><td style="background-color:rgb(255, 255, 255);border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">Diabetes Safe Insurance Policy Plan B</td><td style="background-color:rgb(255, 255, 255);border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">NO MEDICAL TEST</td><td>&nbsp;</td></tr></tbody></table></figure>

Is a medical checkup necessary before buying a Health policy?

Yes. The scope of coverage shall be restricted to treatment taken in hospitals in India during the policy period.

I am a Foreign Citizen? Can I take a health policy for my child who is continuing further studies in India?

No, Normally Health policies cover only expenses incurred as Inpatient. But Star Health Gain Policy also covers reimbursement of expenses incurred as Outpatient subject to terms and conditions of the policy.

Does any health policy cover expenses on outpatient treatment also?

Yes. You can take any individual policy with us in which the existing condition of diabetes would be excluded. At the same time, you can cover yourself with a Diabetes Safe policy which covers the complications arising due to Diabetic Retinopathy, Diabetic Nephropathy and Diabetic Foot Ulcer. However this policy requires a pre medical screening even if the proposer is less than 50 yrs. of age.

I am a known diabetic for the past 5 years. Can I take a mediclaim policy with you?

Yes, you can cover your mother under our Star Senior Citizen policy. If she has not undertaken any IP treatment in the last 12 months, she shall be covered for Diabetic also at 50% co pay.

Is there a policy to cover my mother who is 65 years old and is suffering from Diabetic for the past 10 years?

Children are not covered individually in our policies but can be covered with either of the parent.

Can I take a health insurance policy for my child who is 3 years old?

Yes, foreigners living in India can be covered under a health insurance policy. However, the coverage would be restricted to India.

Can I avail this policy if I am not an Indian National but living in Indian?

Policy Coverage

Premium paid under the Health insurance Policy is exempted from Income Tax under section 80D of the Income Tax Act up to Rs.25,000 for individual covering his family and dependent Children. In case the proposer intends to cover his parents below 60 years under medical insurance, he is eligible for a deduction of another Rs.25000 under section 80D. In case the age of parent to be covered is above 60 years, the deduction available is Rs.50000 under section 80D.

Is there an Income Tax exemption under Health policy?

Tax Benefits

Yes, you can update your mobile number, email ID, and communication address through our app.

Can I update my contact details through the STAR Health App?

To update your contact information, follow these steps:&nbsp;Step 1: Log in to the STAR Health App. Step 2: Navigate to the "My Policies" section on the home page. Step 3: Select the policy you want to update. Step 4: Click on the "Edit your profile details" link. Step 5: Accept the prompt,"Would you like to change contact details?" Step 6: Modify your mobile number, email ID, or address as needed. Step 7: Click the "Verify" button and accept the disclaimer. Step 8: Enter the OTP sent to your updated mobile number or email ID for verification. Step 9: Submit your request.&nbsp;Note : Please allow 24 hours for your changes to take effect.

How to update my contact details through the STAR Health App?

Yes, you can make EMI payments through our app.&nbsp;To make the payment:Step 1: Log in to the STAR Health App. Step 2: Navigate to the "My Policies" section. Step 3: Select the policy for which you want to make an EMI payment. Step 4: Click on the "Pay EMI" button. Step 5: Follow the on-screen instructions to complete the payment.&nbsp;Note : Please note that EMI payment options may vary depending on your policy.

Can I make EMI Payments through the STAR Health App?

The STAR Health App is available for both Android and iOS devices.&nbsp;To download the app:Step 1: Go to the Google Play Store (for Android) or the App Store (for iOS). Step 2: Search for "STAR Health". Step 3: Install the app on your device.&nbsp;Once installed, you can log in to your STAR Health account and access various features like viewing policies, filing claims, teleconsultation and more.

How to download the STAR Health App?

If you are the insured and you're logging in with your registered mobile number on the STAR Health app, your policy details will be automatically fetched. However, if you are logging in with a non-registered mobile number, follow these steps to link your policy:&nbsp;Step 1: Go to the “Policy Linking” section on the home page. Step 2: Click "Link Now". Step 3: Enter your policy number and click "Submit". Step 4: An OTP will be sent to the mobile number provided at the time of purchasing the policy. Step 5: After OTP validation, the policy details will be updated on your STAR Health App.&nbsp;You can then download documents, register claims, update contact details, pay EMI and access many other features.

How do I access my policy details on the STAR Health App?

Yes, follow these steps to update your bank details through the STAR Health App:&nbsp;Step 1: Log in to the STAR Health App. Step 2: On the home page, select “My Policies.” Step 3: Click on “Manage Bank Accounts” and enter your bank details. Step 4: After OTP validation, your bank details will be updated in your policy.

Can I update my bank details through the STAR Health App?

Follow these steps to sign up through the STAR Health App:&nbsp;Step 1: Download the STAR Health App and enter your mobile number. Step 2: Click on “Agree to terms and conditions” and then “Continue.” Step 3: Enter basic details like your name, email ID, gender, and date of birth. Step 4:You will receive an OTP on your mobile number. Step 5: After OTP validation, your login will be created.

How do I sign up on the STAR Health App?

STAR Health App

Our WhatsApp number is 95976 52225. Just send “Hi” and follow the on-screen instructions to access our services.

What is STAR Health’s WhatsApp number?

You can avail the following services through STAR Health's WhatsApp (9597652225):&nbsp;(i) Download documents: Policy document, 80D, and Health ID card. (ii) Locate us: Network hospitals, network labs, diagnostic centres, valuable providers, and branch offices. (iii) Claims: Register a claim, check claim status, and upload claim documents. (iv) Teleconsultation: Choose the teleconsultation option on WhatsApp, it will open the STAR Health App, where you can book your teleconsultation.

What services can I avail through WhatsApp?

WhatsApp Service

Health insurance will protect you and your family against any financial risks arising due to a medical emergency. Buying a proper health plan would help you in saving your hard earned savings and other assets.

Why I need health insurance?

We would be sending you a renewal notice informing you of the expiry of your health policy via courier. However the Company is under no obligation to send renewal notice and its absence thereof shall not tantamount to deficiency in services. Hence Customer has the prime responsibility to renew his policy.

What if I want to renew my health insurance policy after one year?

Any number of claims is allowed during the policy period. However the sum insured is the maximum limit under the policy.

One single policy takes care of the hospitalization expenses of your entire family. Family Floater Health Plan takes care of all the medical expenses during sudden illness, surgeries and accidents.

Health Insurance covers all diagnostic test like X- ray, MRI, blood tests etc as long they are associated with the patients stay in the hospital for at least 24 hours. Any diagnostic tests which does not lead to treatment or which have been prescribed as Outpatient are generally not covered.

Does Health insurance cover diagnostic charges like X-Rays, MRI or ultrasound?

Normally health plans exclude treatment of any pre-existing disease / condition. At Star the treatment of any such pre-existing disease/ condition is covered after 36 months of continuous renewals with Star.

I have an insurance cover provided by my employer for Rs. 400000 covering my entire family. Can I still take another family policy from you? 

A health card is a card that comes along with the Health Policy. It is similar to an Identity card. This card would entitle you to avail cashless hospitalization facility at any of our network hospitals. A health card mentions the contact details and the contact numbers of the TPA. In case of a medical emergency, you can call on these numbers for queries, clarifications and for seeking any kind of assistance. Moreover, you need to display your health card at the time of admission into the hospital.

What is a Health Card?

At the time of issuance of medical policy. We would conduct pre medical tests for individuals above age of 50 years, when customer prefers Medi classic individual, Family Health Optima for Sum Insurance 3 Lakhs, and Diabetic safe plan A.Pre medical tests are not done when customer prefers Family health optima above 4 Lakh SI, Comprehensive Health Insurance, Senior Citizens Red Carpet Health Insurance, Cardiac Care and Diabetic safe plan B. &nbsp;<figure class="table" style="width:1119.06px;"><table style="background-color:transparent;"><thead><tr><th style="border-bottom-style:none;border-bottom-width:1px;border-top:0px solid rgb(221, 221, 221);padding:12px 8px !important;">Sl No.</th><th style="border-bottom-style:none;border-bottom-width:1px;border-top:0px solid rgb(221, 221, 221);padding:12px 8px !important;">Product</th><th style="border-bottom-style:none;border-bottom-width:1px;border-top:0px solid rgb(221, 221, 221);padding:12px 8px !important;">AGE</th><th style="border-bottom-style:none;border-bottom-width:1px;border-top:0px solid rgb(221, 221, 221);padding:12px !important 24px 12px;">SI/Plan</th></tr></thead><tbody><tr><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">1</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">Medi Classic Insurance Policy (Individual)</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">Above 50 Years</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px !important 24px 12px;">All SI</td></tr><tr><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">2</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">Family Health Optima Insurance Plan</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">Above 50 Years</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px !important 24px 12px;">3 L</td></tr><tr><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">3</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">Star Comprehensive Insurance Policy</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">NO MEDICAL TEST</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px !important 24px 12px;">&nbsp;</td></tr><tr><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">4</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">Senior Citizens Red Carpet Health Insurance</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">NO MEDICAL TEST</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px !important 24px 12px;">&nbsp;</td></tr><tr><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">5</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">Star Cardiac Care Insurance Policy-Platinum</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">NO MEDICAL TEST</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px !important 24px 12px;">&nbsp;</td></tr><tr><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">6</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">Diabetes Safe Insurance Policy Plan A</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">ALL AGE</td><td style="border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px !important 24px 12px;">PLAN A</td></tr><tr><td style="background-color:rgb(255, 255, 255);border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">7</td><td style="background-color:rgb(255, 255, 255);border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">Diabetes Safe Insurance Policy Plan B</td><td style="background-color:rgb(255, 255, 255);border-bottom-style:none;border-top:1px solid rgb(221, 221, 221);padding:12px 8px !important;">NO MEDICAL TEST</td><td>&nbsp;</td></tr></tbody></table></figure>

Yes, you can cover your mother under our Senior Citizens Red Carpet Health Insurance Policy. If she has not undertaken any IP treatment in the last 12 months, she shall be covered for Diabetic also at 50% co pay.

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&nbsp;Registered Office: No 1, New Tank Street, Valluvarkottam High Road, Nungambakkam, Chennai 600034 IRDAI Registration No: 129 | CIN : L66010TN2005PLC056649 | Ph: 044-28288800 | Fax: 044-28260062 | Email: info@starhealth.in | Website: <a href="https://www.starhealth.in/" target="_blank" rel="noopener noreferrer">www.starhealth.in</a> Toll Free Number -1800-425-2255 / 1800-102-4477 | Corporate Customers - 044 43664666

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"IGMS is now BIMA BHAROSA" - An Integrated Grievance Management System to Facilitate the policyholders and Complainants to file their grievances with IRDAI - Click here | Click here to link your KYC | Download our App - Android/IOS to do the ABHA Registra

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