Star Health Claims Services is a hassle-free and a customer-friendly process which ensures that all settlements are just and timely. Courtesy, attention, speed and efficiency are the high standards we strive to upkeep. We value customer feedback and work hard to meet and exceed their expectations.
How to make a cashless claim?
Cashless claim can be made at any of our network hospitals across the country. Provide your Star Health ID card at the hospital reception. After we receive a request from the hospital for authorisation of the treatment and expenses thereof, this will be accepted as per terms and conditions of the policy.
Documents for Claim Submission:
- Health card
- Duly filled claim form
- Doctor's consultation papers
- Investigation reports (e.g. X-ray, scans, blood report, etc.)
- Pharmacy invoices supported by respective prescriptions
- In cases of accidents, Medico Legal Certificate (MLC) and / or FIR
- Discharge summary
- Other relevant documents
Documents other than the Health Card should be submitted in original.
The Authorisation Process
Section 2 Content
Documents for Claim Submission
Duly filled claim form
Doctor's consultation papers
Investigation reports (e.g. X-ray, scans, blood report, etc.)
Pharmacy invoices supported by respective prescriptions
In cases of accidents, Medico Legal Certificate (MLC) and / or FIR
Other relevant documents
Documents other than the Health Card should be submitted in original
The Authorisation Process
Upon receiving intimation from the insured/insured’s attender, and are contacted by the network hospital, Star Care will verify the validity and coverage of the policy. A field visit doctor is deputed to facilitate the pre authorisation document request and to confirm the warranting treatment. Accordingly, our medical team approves cashless for the insured person subject to policy terms and conditions.
Getting a faster approval
Look up the network list of Star Health and locate a network hospital.
For a planned surgery, send the pre-authorisation form 10 days prior to the date of operation.
Fill claim forms completely with your phone number in the pre-authorisation form.
Retain a photocopy of the claim documents you submit.
If details are not completely filled, the authorisation request will be cancelled.
Non-payable items would be at the insured's own cost.
All claims to be submitted within 30 days from the date of discharge
Post hospitalisation claims may be submitted within 30 days from date of discharge
How to make intimation in case of an admission?
In case of emergency, Star Health needs to be intimated within 24 hours of the accident/ illness/ hospitalization. Intimation can be given either through contacting us at 1800 425 2255/ nearest office of Star Health. Mention the Star Health ID number/Policy number for easy reference.
Procedure for Reimbursement of Claim
All claims need to be intimated within 24 hours of hospitalisation. Reimbursement facility is available at network hospitals as well as non-network hospitals
Avail treatment, settle all bills and file a claim for reimbursement.
Submit the claim documents to the company within 30 days from the date of discharge.
To receive the claim form, cite your policy number and intimate Star Health about hospitalisation.
How to make a claim under overseas travel policy?
Inform our claims assistance company to register a claim.